| dc.rights.license | http://creativecommons.org/licenses/by-nc-nd/4.0/ | |
| dc.contributor.author | Arboleda Pineda, Jaime | |
| dc.coverage.spatial | Bogotá | |
| dc.date.accessioned | 2022-12-26T13:39:21Z | |
| dc.date.available | 2022-12-26T13:39:21Z | |
| dc.date.issued | 2014 | |
| dc.identifier.uri | https://hdl.handle.net/20.500.14205/3473 | |
| dc.format.medium | Recurso electrónico | |
| dc.format.mimetype | application/pdf | |
| dc.language.iso | spa | |
| dc.rights.uri | Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) | |
| dc.title | Lineamientos para implementar CRM como estrategia para aumentar la rentabilidad en la aerolinea satena | |
| datacite.rights | http://purl.org/coar/access_right/c_abf2 | |
| oaire.resourcetype | http://purl.org/coar/resource_type/c_7a1f | |
| oaire.version | http://purl.org/coar/version/c_970fb48d4fbd8a85 | |
| thesis.degree.grantor | Escuela Superior de Guerra General Rafael Reyes Prieto | |
| thesis.degree.level | Tesis pregrado | |
| thesis.degree.name | Curso de Estado Mayor (CEM) | |
| dc.description.notes | 64 páginas | |
| dc.identifier.instname | Escuela Superior de Guerra General Rafael Reyes Prieto | |
| dc.identifier.reponame | Repositorio ESDEG | |
| dc.publisher.program | Curso de Estado Mayor (CEM) | |
| dc.rights.accessrights | info:eu-repo/semantics/openAccess | |
| dc.subject.keywords | SATENA - COLOMBIA - ADMINISTRACIÓN | |
| dc.subject.keywords | SERVICIO AL CLIENTE - SATENA | |
| dc.subject.keywords | SATENA - RELACIONES CON LOS CLIENTES | |
| dc.type.driver | info:eu-repo/semantics/bachelorThesis | |
| dc.type.hasversion | info:eu-repo/semantics/acceptedVersion | |
| dc.type.redcol | http://purl.org/redcol/resource_type/TP | |
| dc.type.spa | Trabajos de grado de pregrado | |
